Frequently Asked Questions (FAQ)

Effective Date: April 8, 2025

Welcome to Dadlabo! Below are answers to some of the most common questions about shopping, payments, and returns on our platform. If you have additional questions, feel free to contact us at [email protected] or call us at +1 (602) 789-5067 during our support hours: Monday – Friday, 9:00 AM – 6:30 PM (EST).

Shopping Information

1. How do I find a product?
You can use the search bar at the top of the page to search for specific products or browse through our categories to explore our offerings.

2. Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.

3. How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see an “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.

4. Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

1. What payment methods do you accept?
We accept the following payment methods:

  • Credit cards
  • Debit cards
  • PayPal
  • Bank transfers

2. Is my payment information secure?
Yes, your payment information is secure. We use SSL encryption and other advanced security measures to protect your data.

3. Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field before completing your purchase.

4. What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order Returns

1. What is your return policy?
We offer a 180-day return policy. You can return eligible items within 60 days of receiving your order.

2. How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and ensure the item is in its original condition.

3. Who pays for the return shipping?
The responsibility for return shipping costs depends on the reason for the return:

  • If the item is defective or incorrect, Dadlabo will cover the return shipping costs.
  • For other reasons, the customer is responsible for return shipping costs.

4. Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team at [email protected] for assistance with exchanges.

If you have further questions or need assistance, please don’t hesitate to reach out to us. Thank you for shopping with Dadlabo!