Shipping Policy
Welcome to Dadlabo! We are committed to providing you with a seamless shopping experience, including prompt and secure delivery of your orders. Please review our shipping policy below for detailed information about our shipping process, delivery times, and other important details.
Shipping Carriers
We partner with reliable shipping carriers to ensure your orders are delivered safely and on time. Our shipping carriers include USPS, DHL, EMS, and local postal services.
Order Processing
Orders are processed on business days (Monday through Friday) during our support hours of 9:00 AM – 6:30 PM (EST), excluding Post Office holidays. These holidays include:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
Order Cut-Off Time: Orders placed after 5:00 PM (EST) will be processed on the next business day.
Orders are processed once payment is accepted.
Estimated Time of Arrival
The estimated delivery time for your order depends on your location and the shipping method selected. While we strive to provide accurate delivery estimates, please note that delivery times are estimates only and cannot be guaranteed. Once your order is in transit, any delays are beyond our control.
Delivery Time = Handling Time + Transit Time
Below are the estimated delivery times and costs for our shipping options:
| Shipping Method | Handling Time | Transit Time | Cost | Fulfillment Days |
|---|---|---|---|---|
| Standard Delivery | 1-3 business days | 10-20 business days | $4.99 | Monday – Friday |
| Fast Delivery | 1-2 business days | 7-15 business days | $19.99 | Monday – Friday |
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey. If you do not see the tracking email, please check your spam or junk folder.
Please allow 3-7 business days for the carrier to scan your package into their system. If tracking information is unavailable, it means the carrier has not yet processed your parcel. Tracking details will become visible once the parcel is scanned.
If your order has passed the estimated arrival date, please contact us at [email protected] or call us at +1 (602) 789-5067 for assistance.
Personalized Orders
For personalized or customized orders, additional time may be required for our designers to complete the modifications. The design time will vary based on the complexity of your request. Please account for this additional time when placing your order.
Shipping Restrictions
We currently ship only within the continental United States. Unfortunately, we do not ship to the following locations:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO addresses
- International destinations
Incorrect Address
Please ensure that you provide the correct shipping address at checkout. Incorrect or missing information may result in delays or failed deliveries.
- If an order is returned to us due to an incorrect address, it will be sent to our shipping partners’ warehouses and may be disposed of.
- A re-shipping fee will apply to orders returned due to an incorrect address.
- We are not responsible for orders delivered to the wrong address or for any loss, theft, or damage if you request the carrier to forward or redirect your parcel after it has left our warehouse.
Additional Notes
- Once your order is shipped, you will receive a tracking link to monitor your package.
- Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
- If you have any concerns about your order, please contact us at [email protected] or call us at +1 (602) 789-5067 during our support hours (Monday – Friday, 9:00 AM – 6:30 PM EST).
We are dedicated to ensuring your satisfaction and providing a smooth shopping experience. If you have any questions or concerns, don’t hesitate to reach out to us. Thank you for choosing Dadlabo!